An expensive lesson about buying tickets online

I make a lot of mistakes.  Sometimes they are small ones and ultimately insignificant, but sometimes they turn into horrible, stressful nightmares full of regret.  This is one such story.  I made a mistake.  I bought concert tickets from a private individual online.  A jerk of a private individual and I'd like to tell you her name, but for now, I'll wait and see how the Paypal dispute turns out before I unleash full rage onto the internet.  For now, let's just make this a learning experience.

The funny thing is, I have bought and sold tickets to events online through many different venues and I have never had a problem.  I haven't kept track, but I would estimate between 50-75 times I have either purchased Caps tickets on eBay, or sold tickets on craigslist or Stubhub.  I never had a problem until two weeks ago.  This is pretty remarkable considering when I was desperately broke I had a very clever system in place that would allow me to see Caps games.  I would find someone online who was selling a block of 6 or 8 tickets at a price far below face value.  I would buy all of them, keep two for myself and resell the rest of them on Stubhub or Craigslist at face value and end up getting my money back and keeping the two tickets.  This way I was able to sell them for more than I paid for them to get all of my investment back since I underpaid so much.  It took a lot of work, but I saw quite a few free games, including the NCAA Frozen Four in 2009.  In retrospect, this could have very easily blew up in my face if I bought 6 or 8 tickets from a scammer and then turned around and resold them, assuming they were legit.  That would have come back on me.  In retrospect, I suppose I have been lucky thus far.

On May 12, 2012, my good ticket karma ran out.  I wanted very badly to go to the M3 Music Festival at Merriweather Post Pavilion.  In fact, I was certain that if I didn't get to go, I would probably die.  It was a life and death situation that I find tickets.  I searched the internets carefully for VIP tickets.  VIP tickets were more expensive, but they  came with extra perks, the most attractive of which was a separate VIP area with a bar and restrooms separate from the rest of the venue.  The festival ran from 11am to 11 pm.  I didn't want to spend it waiting in line for drinks or for the bathroom.  I spent so much time online trying to find deals on VIP tickets.  Everyone was asking for more than face value to try and make money on the tickets, and I could barely afford them at face value.  I made so many lowball offers to people who never responded to me.  Finally I found someone selling two-day festival passes (Friday and Saturday) and I emailed her and told her that I only needed tickets for Saturday and made her an offer.  She waited until the last minute, but accepted my offer.  She had to overnight the tickets from Ohio, so on Thursday afternoon I sent her payment as soon as I received her invoice and she sent me a tracking number for the FedEx shipment arriving Friday.  I was very excited.  I was going to M3!!

Of course I know the risks of buying tickets online but I felt secure knowing that Paypal has policies in place for this sort of thing.  I have always used Paypal, eBay and Stubhub with confidence because I know I have recourse if the tickets are fraudulent.  However, I never went so far as to consider how much of a huge pain in the ass it would be to go through the dispute process.  And even then, I always expected that the law would be on my side.  If I was denied entry from a ticket, then how could they not refund the money?  Oh yeah, that whole "My word against hers" thing isn't as cut-and-dry when you consider there's someone else providing false information to avoid having to give your money back.  I may have had a false sense of security.

So, what happened was - on the day of the Festival, my friend and I handed our tickets at the door and the person scanned them, looked at the error message on her device, and then sent us to the box office to find out why we couldn't get in.  Then, we waited at the box office.  And waited.  And waited.  The person behind the counter had to call other people over to look at the tickets, then point at a computer screen, then talk to more people, before she finally explained, "The person who ordered these tickets called and canceled the order and then reinstated it.  When she did that, she invalidated the bar code.  These tickets are no longer valid."  She did not mince words, she said, "It's a scam.  People sell the original tickets, then cancel them and reissue them so that they can sell them again."  She was apologetic and told me to dispute the payment and try to get a refund.  I asked for written confirmation that I was refused entry, she said they didn't have any means of doing that, but to hang onto the tickets because if Paypal investigates and calls the box office with the bar code number, they will confirm that the ticket order was canceled on Friday at 10:30am.  Paypal knows that I paid her on Thursday afternoon, so she canceled them after I had purchased them, case closed- as far as I was concerned.  Rather than turn around and go home in defeat, I spent another $125 at the door for non-VIP tickets that were not as good and when I got in, I immediately went on my phone to the Paypal site and disputed the transaction.

The short version of what happened for the rest of the day is: She denied my dispute and said she had no idea why the tickets didn't work.  (I have since discovered that this is false.)  I gave her my phone number and we texted back and forth as she said she was trying to call the box office and trying to resolve the problem.  My phone battery died so I ended up in a tent for an hour with my phone plugged into a charger so I could continue texting the seller and trying to iron out the problem.  That was probably another mistake.  I missed at least four bands by typing emails, writing disputes and sending text messages.  Through it all she alleged she had done nothing wrong and had gone "above and beyond" in trying to resolve the problem and call the box office.  As it turned out, I was still able to claim the VIP benefit because she had not resold the tickets, so I was able to see the last three concerts from the VIP seats.  I also got the free t-shirt and b.s., which was less important than the good seats and the short line to the bathroom.  As far as she is concerned, she doesn't owe me any money back because I sat in her seats at the end of the show (the ushers don't scan barcodes, they just looked at tickets with no way of knowing that they had been reissued.)

It is still going through the investigation process.  Yesterday I received an email from Paypal stating that I had to provide documentation from a third party confirming that they had confiscated the item.  "The document must be on letterhead and include the name, address, and phone number of the individual, business or organization so that we may contact them if necessary."  Failure to provide the requested documentation will result in the claim being cancelled.  They thank me for my patience regarding this matter.

I spent an hour on hold with the ticketing agent today (Wednesday) before reaching someone and explaining the situation.  He looked up the account, talked to a supervisor, and was extremely sympathetic but told me that privacy concerns prevented him from giving information to anyone except the customer who had purchased the tickets.  So, he couldn't even tell me over the phone, let alone write something up in letterhead.  After more time spent on hold with Paypal, I explained it to someone there and she recommended that instead of the requested information, I send a scanned copy of the tickets along with all of the information that I had.  So I did.  All evidence indicates that the seller tried to cancel the tickets for Friday and leave them for someone else at Will-call (since I only purchased Saturday) but it was considered one 2-day ticket, so intentionally or not, she invalidated my tickets and claimed that she had no idea how such a thing could have happened and refused to refund any of my money.

Now I'm stressed out about it again because it appears that everything favors the seller in this case.  The only third-party who can confirm that I was denied entry is protecting their customer's privacy.  The reason I   am still awake at 2am on a Wednesday is because it has just occurred to me that I may not get any of this money back and she may have completely screwed my concert and get to keep all of my money.  I provided all of the information I have to Paypal and now I just wait.  I should receive a final decision by June 8th.

If you have read this far without losing interest, perhaps you have gone through the same thing yourself.  Feel free to leave a comment and share some of your hard-earned lessons.  After all, the point of this is to let other people learn from my mistakes.  It's a shame that I had no problems for so many years and now this one huge debacle will make me hesitate before buying or selling tickets online ever again.  I think 99% of the time, if people selling tickets seem legit, they probably are.  But let me tell you, that 1% is a huge pain in the ass!  Stubhub provides buyers with a toll-free number to call them on the spot if you are denied access to a venue, so I think that any problems with tickets purchased through them would be resolved more quickly.  The lesson to be learned for all other transactions - get a phone number.  If you buy tickets on craigslist, insist on talking to them on the phone first, that way you can immediately call them if you are denied access.  If I had been able to get in touch with her by phone, I probably could have gotten things ironed out before I shelled out more money at the box office.  Still would have been a pain in the ass, but not nearly the debacle that it ended up, and it would have been resolved much more quickly.  I don't know if eBay has the same resolution process as Paypal, but I assume it is similar.  So, make sure you have contact info and try to pay with a credit card if you can, that way you can always dispute the charge with your credit card company.  Oh, and don't ever buy anything from... ******   You know, if Paypal denies my refund, I will probably add her information to this post.  I would hate to see her try to pull this again, and I don't even want to think about how mad I'm going to be if she gets away with it and gets to keep all of my money after screwing up the festival that I wanted to see so badly.  I wanted to go to M3, but I didn't intend to buy tickets twice!

Oh, by the way, M3 was awesome - from what I saw of it, anyway.  It's a shame that so much was overshadowed by all of this drama with the tickets.  I feel especially bad for the friend that I invited because he entrusted me to buy the tickets and ended up having to deal with the drama.  I refused to take any money from him for the ticket since I had made such a huge mess of it from buying online.  But, I unplugged my phone and stopped dealing with it in time to catch the last song in one of my favorite band's set.  The good thing is, this has made me so excited for the M3 Festival next year.  I can't wait to buy my own tickets from the venue!  That was an expensive lesson learned!

Could DC residents survive the Zombie Apocalypse?

Last night was the season finale of The Walking Dead on AMC. This is an exceptional show that I wish more people in my social circle watched, because sometimes I really need to talk to someone after an episode, but there is no one to be found. So, I must go to the discussion forums on imdb.

The problem with the imdb forums is that a lot of people have already read the comic book, which is much farther ahead than what we have seen on the television show. From what I understand the tv show has made some deviations and character changes, but for the most part it follows the comic. This is problematic because I avoid the comics to stay away from spoilers, but reading an imdb forum where contributors have read them, I’m very likely to accidentally come across a spoiler. So, I try to read conversations that focus on a certain episode or seem spoiler-averse. Today someone posed the question to fans, “With where you currently live, do you think you could survive [The Zombie Apocalypse]?”

This is an interesting question for this forum because the contributors to the message boards are from all around the world, so everyone would have a different perspective. It has crossed my mind to question what I would do in this situation, but only long enough to realize I would be zombie bait. I don’t think any asthmatics would fare well in this environment. I would probably be very ironically killed by running for my life and having an asthma attack and dying. But, removing my asthma and general lack of cajones from the equation, I never considered the geographic pros and cons of being in Washington, DC. So, without further ado, here they are.

Pro #1) Government buildings. The District is considered to be vulnerable for terrorist activity, so while I don’t know the statistics, I would venture to guess that the city holds more panic rooms and bomb shelters per capita than anywhere else in the United States. The President lives here, members of congress, Supreme Court justices… Chris Matthews, Tony Kornheiser… What I’m saying is there are a lot of high profile people who live here, and there are buildings created with hypothetical pandemic and/or apocalyptic survival situations in mind.

Con #1) I am not the President, a member of congress, a Supreme Court justice, Tony Kornheiser or Chris Matthews. The likelihood that I would have access to one of these shelters could be slim.

Con #2) No guns. The strict gun control laws in the district would leave us extremely ill-equipped for defending ourselves from a zombie attack. We would need access to a lot of weapons, which brings me to…

Pro #2) Proximity to Virginia. Virginia has the right to keep and bear arms written into their state constitution. If I can make my way to Virginia, that is where my looting will begin.

Con #3) My apartment building. I live in a 12-story apartment building and it is very well populated. If the majority of the world population becomes zombies, the majority of my building would be full of people shuffling around and trying to eat my brain. There are a few residents I already suspect of being zombies, but they have never done anything to me, so live-and-let-live. Or, live-and-let-living-dead, as the case may be.

Pro #3) My apartment building. On second thought, there are a lot of 20-and-30-something professionals in my building, so we may just fare better than say, a frat house. Or a hospital. Or a retirement community. Although thanks to rent-control laws, there are quite a few retired people who opt to spend their twilight years in the same apartment where they have lived for decades. I am not judging. I am well on my way to becoming one of those people. But they would very likely contract that zombie virus long before I run out of inhalers & join their ranks.

Conclusion: The likelihood of the average citizen surviving in Washington, DC [edit: as compared to other geographical areas] = 50/50.

It may seem like I am over thinking this question, but I think it’s been a healthy exercise. It's always good to be prepared for any situation. Even the U.S. Centers for Disease Control and Prevention think so. My thoughtful consideration has taught me that it’s probably in my best interest to become friendly with a few more Virginians. And important government officials. I currently have a disproportional number of friends who are attorneys, which might serve me well if the zombies were just stealing my property or sexually harassing me, but fairly worthless for battling the average brain-eating variety of zombies. I don’t know that their extensive knowledge of the United States Code or their exceptional wardrobes will be much good in that situation. Unless they are from Virginia, of course. If they are from Virginia, they may have just moved to the top of my dance card.

FMLA for blogs (BMLA?)

Last summer I challenged myself to find something to blog about at least once a week. For the most part, I accomplished that and found something to prattle on about at length. Since December, it may appear that this blog has been abandoned, but I think it’s more accurate to say it’s on Medical Leave.

In November of last year, I wrote about my back pain, which I learned was due to herniated discs and mild spinal stenosis. You may have noticed how infrequently the blog has been updated since then. It is not a coincidence. The way that my herniated discs are situated, being seated is the most painful position for me. Unfortunately, I sit down at work all day long. During an average week, I find myself in several social occasions where it is not possible to stand up – attending concerts, hockey games, basketball games, or plays. I have been seeing fewer movies in the theater lately, but I still go to the movies a few times a month. Even if I was in the very back row, it would be weird to stand up through an entire movie while my friends are all seated next to me. Same goes for having lunch or dinner with someone. Playing board games (unless it’s Twister), getting pizza and a movie at someone’s home… pretty much anything you do socially is going to involve sitting down.

So, while sitting down is most uncomfortable, my back is not strong enough that I can do something really active, either. For example, going bowling with friends wouldn’t involve sitting, but I can’t even imagine what kind of damage I would do to myself if I attempted to bowl with my back as messed up as it is. Man I feel old.

Anyway, you get the picture. Sitting sucks. Standing is overrated. Walking is great, and laying down is usually fine. Sitting is the worst. Unfortunately I have not figured out a way to update this blog while walking or laying down. As a result, you have probably missed out on tons of mindless rambling that I may have otherwise put into my blog, if the thought of coming home and sitting down at my desk was not completely unbearable. We are now in the 11th week of 2012. Here is a list of things that I could have blogged about, were my back not hindering me from sitting down to write them…

More random pictures of underwear or advertisements that I make fun of;
The Republican presidential candidates;
The disgraceful mess that Tim Burton seems to be making in the name of Dark Shadows;
The Van Halen concert in Chicago;
The homeless man I went to breakfast with after the Van Halen concert in Chicago (that one actually could have been pretty interesting reading);
A thoughtful analysis of how much less time I have spent with friends since I added HBO and TiVo to my cable package;
More complaining about Barnes & Noble;
My disaster preparedness for the zombie apocalypse;
How much Leap Year sucked this year;
Lots and lots of complaining about how much my back hurts;

As I write this, I’m actually on break at work and typing into a word document that I will copy & paste when I get home. This is beginning to feel like a mistake because I usually get up and walk around while taking a break at work. This already feels like too much sitting. Of course, if I could find a way to make my points more succinctly, I could update the blog more often and it wouldn’t take so long without rattling on for hours. I need to learn to rattle on for minutes and then let it go. I’m not sure that I’m capable of such brevity.

Okay, break is over and I need to get back to other sitting-down related work things. Since November I have also been attending physical therapy on a regular basis and it has been helpful with alleviating the pressure on my nerves and spine. I have also had two epidural steroid injections. They may or may not have been helpful. The most recent was two days ago, so their success or failure is TBD. It is also directly related to the success or failure of updating this blog, so the good news is, if I start to update more frequently and at length, that means I must be feeling better. But for now. Ouch.

Thanks for reading. I'll be back! (No pun intended.)

I am not quitting, so I must be getting fired

I began working for Barnes & Noble in 1998. At that time the Coral Ridge Mall was still being built and when I heard that Barnes & Noble had signed on to have a store in the mall, I immediately went to the nearest location to get the lowdown on the hiring process for that store. I remember how giddy I was during my interview. I loved to read, loved to write, and I was ready to throw on the Cat in the Hat costume and start working that day. I was hired (as everyone was at that time) on a temporary basis, with the knowledge that they were hiring more people than they needed to assemble the store, not everyone would remain on staff after the store opened.

For about a month, my new B&N coworkers and I parked in the mud of the unfinished mall parking lot, and walked on cardboard and wood planks to get to the front door of the store without tracking in the mud. We put the first books ever on the shelves of the brand new Barnes & Noble #2917. It was more than a job, it was an amazing experience.

Opening a new store is a great bonding experience, and the employees got to know each other before we had to be all business casual. Even today, after we have all moved on, I still maintain a friendship with many of these people. I had a wonderful time over many years of working at that store. In the beginning, I worked 32 hours a week, and had a few $.50 wage increases. It was not enough to live on, but I still loved the job. After borrowing a large sum of money from a friend to keep myself from bankruptcy, I had to find a more lucrative full-time job.

Since then I have had four other full-time jobs (each more lucrative than the last) but I never wanted to give up Barnes & Noble. I remained a part-time employee and when I moved out to DC, I transferred to a store in the area. Since June of 2008, I have worked for the same store, giving up my weekends to help pay off student loans and go to a job that I genuinely enjoyed. My full-time jobs have all been in an office environment, where I am exposed to the same people every day. Working at the bookstore has been a wonderful way to get out and meet new people – both coworkers and customers. It exposed me to a lot of things that I would otherwise not have the opportunity to get to know. Not all of these things were positive, there are some people who are shamefully condescending they to people who work retail. For the most part, it has been a good experience. Sadly, the events of the last week have suddenly overshadowed my positive feelings about the company.

I was informed last week that if I did not open up my schedule availability, I would be terminated.

The manager corrected me when I used the word “terminated” because she assured me it was not punitive, it had nothing to do with performance, and if I could work more hours they would be happy to have me. But I am not physically capable of working more hours without killing myself. She said she understood, but gave me no other option. Tomorrow (Saturday, January 28^th) will be my last day with the company. She kept assuring me that I am not being fired, but our conversation was like a mixed-up version of the stereotypical disgruntled employee/employer conversation. “You are NOT fired!” “Well, I am not quitting.” “But we are not firing you!” “Well you must be firing me because I am not quitting.”

Okay, it didn’t go down exactly like that, but it was similar. I have worked the same schedule for the last year. After all of this time, she has told me that it is unacceptable and she needs people with open availability, or at the very least, people who will work 2-3 days per week (6-8 hour shifts). She kept saying, “How many businesses do you know that have employees who work one day a week?” (What I didn’t say out loud: How the hell should I know? I don’t have any inside knowledge of business schedules!) What I did say out loud: “How many businesses do you know that have employees who have worked there for 14 years?” She went on to explain that the book business has changed in the last 14 years. This is obvious. Nothing is the same as it was when I started. The company has adapted to the changing consumer demands, and I understand that they constantly need to make changes. I just don’t happen to understand how terminating my employment factors in.

She went on to tell me that the company needs to save money and there are too many people who take advantage of the company benefits and holiday pay but only commit to limited part-time schedules. (What I didn’t say: Well if you would pay more, then people would be able to work here for a living instead of part-time.) What I did say: I don’t receive any benefits. How am I costing the company money? All she could say was – “Well, you get your employee discount. You can go into any Barnes & Noble in the country and get 30% off."

Really? I am bankrupting the largest book retailer in the country with my discount on occasional book purchases and once-a-week bagel & beverage from the café? That’s a little hard to believe. No, actually, it’s just downright insulting.

But, I have no choice in the matter. As of tomorrow afternoon, I will not be a Barnes & Noble employee - for the first time in nearly 14 years. This is really not how I predicted this adventure would end. I am more than a little pissed off.

The conversation between the devil manager and I took place last Saturday right before she left at 4:00. Of course, I was scheduled until 5pm, so we had this horrible and offensive conversation and I was trying to hold back tears (unsuccessfully), then she gave me a moment alone to compose myself and I had to go back out onto the sales floor for another hour. My face was bright red, my eyes were bulging red and tears leaked out of them. I blew my nose every five minutes. Customers awkwardly avoided me as I watched the clock and waited for a very long 60 minutes to end so that someone could relieve me and I could go somewhere more private. All the time I am thinking – 14 years I have given to this company and this is how it ends?

You can probably tell, I am a little bitter. I am offended by the fact that my length of service means nothing. I understand that if someone with my availability filled out an application, that person would never get hired. It would not be worth it to train someone with that limited of availability. But I am not a new trainee, I am a self-sufficient, reliable and tenured employee. How foolish of me to think that would count for something.

For all practical purposes, I can understand their decision. Generally speaking and all experience aside, someone who works 30 hours is probably going to be a more efficient employee. There are so many trends when it comes to books, and displays are constantly changing, sections are re-categorized from time to time, and only working once a week, I don’t always know where everything is located in the bookstore. But that too is less of a factor because I have been working in the music & dvd department. I know a thing or two about movies. So I really don’t think that the problem was not being oriented with the store. What I think is that the economy has tanked and there are plenty of people who are willing to work for the store minimum. I do not make the store minimum. I am "maxed out" for the bookseller position and I don't even get raises any more. But a new hire would make about $4 less per hour, and probably have a PhD in Anthropology or something. That is the beauty of this economy for businesses. There are always people willing to work for whatever wage you offer to pay them because their other option may be unemployment. And I understand that it’s more profitable for a business to pay someone less and give preference to people who will work whenever you want them to because they don’t have another job to work around. I get it. I see how that could be a more attractive option. But I never expected to get kicked out the door so unceremoniously.

I am less pissed off now than I was last week. I realize that there are people in far worse situations than I am in. Whoever takes over my former shift may need the income more desperately than I do. Perhaps it works out nicely for everyone but me. I am less bitter about the situation than I was at first, but I still think it is cowardly how B&N handled the situation. I may not have put in many hours, but I gave up nearly every weekend for a dozen years to work there. I survived 14 seasons’ worth of hectic holiday shoppers. I had a strong connection to the bookstore and under other circumstances, would have remained a loyal B&N employee. But in one afternoon of breaking this girl’s spirit and then sending her back out on the sales floor to talk to customers while trying not to cry (unsuccessfully), they have all but erased all of those warm feelings that have accumulated over the years. I still have fond memories of the people I have met, and am happy to still have many of them in my life. But I can’t bring myself to show that company any more consideration than they have shown me, and I can’t imagine walking back into that store and having to see that manager ever again. She was successful in getting rid of me not only as an employee, but as a customer, too. I understand that the book business is struggling and they have to adapt if they want to stay in business. But I have very little sympathy for the struggles of the company after the disregard they have treated me with in the last week. I have done my part by saving them all of that money they were wasting by giving me a discount on my weekly bagel at breaktime. You are welcome, BKS shareholders. You are welcome.

*********************************************************************************

[Follow-up edit: I arrived to work on 1/28 to find that I had been scheduled for the following Saturday, 2/4. The store manager never mentioned anything about our conversation to the Asst. Manager who writes the schedule, other than telling him a few weeks ago of her intention to talk to me. So, I am happy to enjoy one more week of employment, but it was like adding insult to injury to learn that the manager didn't find it significant enough to communicate my situation to the rest of the management staff. No one on any level seemed to know about my departure other than the people who I had told directly. How many times can a company burn the same bridge?]

The cookie that made me happy today

Work has been very dull this week and the time goes by very slowly with only a couple of people in the office. After work today I had a doctor's appointment, all in all it has been a very dull week. I left the doctor's office this evening and headed to take the Metro home when I walked by an Au Bon Pain. I am not proud to admit this, but I saw a photograph of a cookie on their sign out front and immediately diverted my course into the restaurant in search of the cookie on the sign that I was determined to make mine. It was an instantaneous reaction and sudden realization that I could not live one minute longer without having one of these cookies. The advertisement was for two new filled cookies - one was two sugar cookies with chocolate hazelnut filling between them, the other was called Florentine with Caramel Creme. It was the sugar cookies with hazelnut that derailed my original plan to go home, so I sought one out and put it in a bag to take to the cashier. While carrying out my mission, I couldn't help but notice the Florentine with Caramel and that was looking even better but I have no idea what kind of cookie that is. It looked a bit like gingerbread so I was not willing to take my chances. I have to be in a certain kind of mood to enjoy gingerbread and I haven't been in that mood for several years.

I took my impulsive cookie purchase up to the friendly cashier and asked her about the florentine cookie. She was not a native english speaker, so we had a bit of a communication problem at first. I asked:

What is the florentine cookie like?

She responded: Yes, we have them. They are over there.

Yes, I saw them over there, but what do they taste like? [she looked very confused by this point, so I go with another choice of words] What flavor?

She says, "Oh, you can try one."
Me: "Oh - no, no. I don't know if I would like them, I'm just curious what they are like."
She says, "Try it."

Suddenly I am the one looking confused because I'm not sure how I am supposed to try the cookie when I don't see any samples or understand how I am supposed to do that. I respond as I usually do in awkward social situations, with an attempt at humor, "Just go up, take a bite and put it back down? Haha."

Completely serious, she says, "Yes."

And I don't know what to do. Certainly it can't be Au Bon's policy to allow people to sample the food and if it is, I suddenly have second thoughts about purchasing their baked goods from now on. But she sees I am confused, "No, don't put it back. But try one. If you don't like it, you can throw it away and I won't charge you for it." (but remember, she had an accent so it sounded much cooler, like "...throw eet avay...")

For some reason, this was a very difficult task for me. First of all, I wasn't ruling out the possibility that there was a language barrier miscommunication happening here, although it sounded pretty clear that I had her permission to take a cookie off the shelf and take a bite. Still, I couldn't walk over there. I had to take a step, turn around... "I'm going to do it." She smiles, "Okay." A couple more steps, "Seriously, I'm going to take a bite." She is now laughing at me, "Do it!" So I grab the Florentine with Caramel Creme and I take a bite and it was not like gingerbread at all. It was like sweet heaven. "Ooh, that is good! Thank you for that, I will take this one, too." And now I am buying two cookies because even though I was completely over the hazelnut, I already had one in my bag. She rung me up and said, "It is my New Year's present to you." and I'm pretty sure she didn't charge me for the second cookie.

I love this woman.

I know this is a silly story and over the course of a lifetime, we all touch the lives of others temporarily and everyone has a few anecdotes like this one where an everyday transaction is turned into a truly pleasurable experience. This was the best thing to happen to me all week. After waiting 15 minutes in the cold for a bus that was late, then another 15 minutes in a doctor's office waiting room, I was accustomed to being ignored. The cookie was such a small gesture, but this interaction with the Au Bon Pain employee brightened my day. Of course, a free cookie will often do that, but it was more than that - the whole interaction was a bit silly, between me thinking it was a miscommunication, to my natural inability to violate everyday decorum and take a bite off of something without clear intention to pay for it. It was fun. I had fun with her. Not to mention, that was a magically delicious cookie.

I thought about not mentioning the specific name of the restaurant because it did occur to me that she could possibly get in trouble for giving away a free cookie. But in the unlikely event that the Au Bon Pain corporate people happen to read this blog, I think they will understand the value of giving away one cookie when it results in someone telling anyone who will listen what a fantastic day she is suddenly having thanks to one kind person at an Au Bon Pain location. Even if it is a grown woman who doesn't know what florentine cookies taste like, yet allows photographs of baked goods dictate her every move. Yep, that's me in a nutshell. Mmm... nuts sound delicious right now. Gotta go, thanks for reading!

Diary of a sleep study inmate

I think it is a weakness of this blog that it doesn’t have any one common theme, it is just random thoughts about my life. I am always conscious of how much less interesting that must make it for people who have not met me personally and from time to time I consider what direction it would take if I followed one common subject matter. One topic that seems to come up far too often is medical problems. I wish that were not the case, but at least I can take comfort that once I reach senior citizendom, I will have found my niche and should have a very robust blog full of aches and pains and ailments. I will make a fine senior citizen someday. Of course, by then I probably won’t even have to type anymore, I will probably be able to hook some wires onto my head and a program will blog away with whatever is on my mind. It will probably look something like this photograph from my latest medical endeavor:

I'm a robot. Beep boop beep.









On Wednesday afternoon I walked through a monsoon to arrive at the Center for Sleep and Wake Disorders at 9pm. I did not leave until after 6pm on Thursday. I don’t know yet what the results were, but I sure hope they find something because that was a very time-consuming and unproductive amount of time spent in a doctor's office.

The reason the visit was so time-consuming is because there were two different tests. The overnight test was a Polysomnogram, which involved wires all over my body – mostly on my head, but also on my finger, face, legs, chest and I can’t remember where else. Throughout the night they monitored my brain waves (creepy!) and my movements to find out why I am always so damn tired. And I am tired all the time. I told them that, but they wanted more clinical information, which is why I had to stay for the entire afternoon.

After sleeping all night with all of the monitoring equipment, they woke me up around 8:40 on Thursday morning and removed all of the wires & sent me off to find breakfast with goop all over my head. I looked like a walking scene from Something About Mary. Yuck. Oh well, I’m sure they’ve seen worse at Whole Foods.

When I returned with breakfast and lunch for the day, they hooked me up to more wires and more goop. The second part of the visit was a Multiple Sleep Latency Test. This involved fewer wires and a series of five naps. Basically, they wait for you to come back from Whole Foods and set you up with a bunch of wires and send you to go back to sleep 90 minutes after you just woke up from a full night’s sleep. Twenty minutes later they interrupt you (either from your nap, or from staring at the ceiling b/c you can’t sleep) and they turn the lights on and make you stay awake for another 90 minutes before they send you down for another nap. Well, that’s not exactly true. They have to do some sort of calibrating before and after the naps, so you lay down and

“Relax with your eyes open. Now relax with your eyes closed. Without moving your head, look to the left, to the right, to the left again, to the right again. Blink five times. Grit your teeth. Relax. Grit your teeth again. Relax. Stick your chin out as far as it will go. Relax. Stick your chin out as far as it will go. Relax.”

This happened before and after every nap. It was weird and I had
these wires all over my brain and I kept thinking to myself, “Can you read my
mind? Are you reading my thoughts right now? Are you recording what I am
thinking? Stalker!” And then of course I couldn’t help but consider if they could read my thoughts, which led me to think of demented and gross things - like what I saw monkeys doing with their excrement at the zoo. Or horribly violent scenes from movies. I’m quite sure that they were not able to read my mind. Not only because I don’t think that sort of science exists, and if it does they’d have to inform me first (although, I was not very thorough in reading those HIPAA forms!), but also because they would have had me certified as insane if they had read my mind. I couldn’t help it. The more I tried not to think of crazy things, the more craziness that would enter my brain.

Anyway, after all of the blinking and the gritting, the lights went out and I put on my fancy eye mask to block out all the light and tried to fall asleep. The first three times, I fell asleep for sure. The last two, I’m not sure if I did or not. After 2pm and a full night’s sleep with repeated naps, it was harder to fall asleep, but when I heard a voice on the intercom telling me to wake up, I was not sure if I had been asleep or not. I suppose I was, or I would’ve remembered being really bored laying there for 20 minutes. I don’t know what they will find after they analyze the data, but I can’t imagine it is normal to get over 9 hours of sleep and still be able to fall asleep upon command. But what do I know? I’m not a doctor.

The weirdest part of the visit was the last dream I remember from my overnight study. I was sound asleep but in my dream I woke up and I was in a hospital. It wasn’t the same hospital bed I was actually in, it was more like a WWII-era hospital with nurses in crisp white uniforms and paper hats. In a movie, it would probably be the set for an asylum for the “Criminally Insane.” But a dream nurse woke me up into a dream world and sent me downstairs to join some other people. When I sat down with the other patients, another nurse came down to tell us that there was a tornado warning, but there was nothing to worry about. I looked out the window and saw a dark funnel cloud in the distance. I said, “Nothing to worry about? It’s coming this way!” and it was – the black funnel cloud quickly moved closer and I said, “We need to get down to the basement! Get away from the windows!” and some of the younger kids said, “Cool!” and ran outside to check out the tornado. I was freaking out and telling everyone I was from Iowa and I knew what a friggin tornado looked like and that was a funnel cloud. Everyone looked at me like I was nuts but I started running toward the basement as the dark cloud enveloped us and passed us. Nothing changed, the building didn't shake and suddenly there was sunlight. It was just a dark cloud. No tornado. As I sat there thinking, “What the f…” I heard the voice overhead, “Okay, it’s 8:40, we’ll be in to disconnect you so you can grab some breakfast.” Freaky.

Between my vivid dream and my crazy thoughts of having someone read my mind, perhaps this blog should focus more on psychological issues. Then again, maybe I'll just leave it alone. I'm too tired to think of a theme.

Straight up

I never realized how often I drop things until it became too painful to pick them up. The once-automatic act of picking up after myself became a daunting task. Think of how many times you drop something - a set of keys, a piece of paper comes off the desk, a napkin off of the kitchen table. No big deal, right? You just swoop down and pick it up. Not me. As soon as that item hits the floor I go through a battery of considerations, do an impromptu risk assessment and then formulate a plan for how to recover the dropped item. You just don't consider how handy bending is until you lose the ability to do so.


I didn't know it at first, but what I was dealing with was two herniated discs and mild spinal stenosis. For weeks I just thought it was back pain and if I rested for a bit it would get better. In the meantime, living with it was horrible. On the first day I walked into my apartment and accidentally dropped my keys on the floor. I took a deep breath and just stared at them. I stared at the floor the way you would stare down the Grand Canyon if you had just dropped your cell phone and were working up the courage to rappel down and retrieve it. It's so far down. I'm going to hurt myself. I may not make it back up. What am I going to do? Can I live without my keys? Can I just leave them on my floor forever and have someone make a new set for me? Perhaps I should just make dozens of sets of keys and when I drop one I can leave it behind as collateral damage - leaving the world littered with sets of keys. That seems like a reasonable solution. Anything sounds better than bending over.

Of course, I did not make a dozen sets of keys - I would need the original key to cut the duplicates. I had to slowly bend my knees with my back remaining upright and feel around on the floor to pick them up and hang them on the nail. It was a laborious task. It didn't stop with keys, either. I started to wonder if I've always been a klutz and never realized it. Every day I would drop something. The worst was when someone else dropped something by my feet. The polite thing to do would be to pick it up and retrieve it for them. Sorry pal, you are on your own. If someone dropped something on the Metro and it slid below my seat, I would just kick it back to the person. I would try to explain that my back is screwed up and I can't bend over. But the damage was done. It's really not polite to kick something at a person after they drop it. Especially when you're as uncoordinated as I am, and the item would likely get kicked past them, or somewhere within a 3-foot radius of their location. Precision is not one of my talents. It sucks when it's painful to be polite. It was not completely debilitating. I could still go to work, I just had to get up from my desk and walk every couple of hours so I didn't get sore.


One day, after a long day at work, I came home to find that a delivery person had slid a menu underneath the doorway of every apartment in my hallway. What the hell kind of masochist would do something like that? That's just great. What am I going to do now? How am I going to get this off the floor? I am going to have a pizza menu on my floor for all of eternity. What was that delivery person thinking? It was as if someone had vandalized my apartment and I had to figure out how to fix it. Cruel, cruel delivery driver.

The pizza menu stayed on my floor for a couple of days. I finally went through the process of getting x-rays and an MRI on my spine to determine what was causing the pain and that's when I learned of the spinal stenosis. The orthopaedic surgeon showed me the MRI results and pointed to a white line leading from my spine to my right leg. "Do you see the white lines? Those are nerves. Now look on your left side. Do you see how that nerve just stops?" It was creepy to see what's going on inside my body, but it answered a lot of questions. The herniated disc was bulging right into the nerves and cutting them off. Along with the back pain being on my left side, I also had been feeling like my foot was asleep. I often untied my shoelaces and loosened them because my foot hurt, and I thought I had just pulled the laces too tight and cut off my circulation. It turns out that it was not a circulation problem, but my nerves were affected by the back problems. At times it feels like I am walking on something underneath my toes. I must have taken my shoes off and straightened my sock a dozen times because I thought it was my sock bunching up below my toes. But my socks were never bunched. I was feeling something that was not there. I guess that is how the jumbled nerves manifested themselves. It felt very uncomfortable, but not painful like the back pain. The back pain was the worst.


One thing that was very hard for me when dealing with back pain, was that it was all internal. I didn't have a cast on my leg or a brace around my neck that clued people in on my delicate state. If someone didn't know me, they would think I'm an able-bodied young woman in my twenties. Looks can be deceiving. What looks like a 25-year old body on the outside, feels to me like it's 75-years old. I take public transportation everywhere and I struggle with finding a seat during rush hours. I have started waiting until later and taking the train when it is not as packed. When I get to work, I now take the elevator to the second floor instead of the stairs. It makes me very self conscious because I'm sure it just appears to other people as if I'm lazy. Some friends have recommended carrying a cane or wearing a neck brace, just to make it easier to find a seat on the Metro and on the bus. I can't bring myself to ask someone to give up their seat. How do I know they are not suffering from some internal injury as well? Who am I to pick and choose who should give up their seat for my ailing back? I never do. I just suck it up and go on and it seems to get a little better every day. If I have learned one thing from this experience, it is that you can't always tell when someone who comes across as rude or lazy is actually just dealing with pain in the best way that they can. If I have learned two things, it is that bending is awesome and is not to be taken for granted.